1. What services does Technoflix IT Solutions offer?
We provide managed IT support, on-demand troubleshooting, network infrastructure setup, cybersecurity protection, and cloud/backup services for businesses.
2. Do you offer remote and on-site support?
Yes, we provide both remote support for quick fixes and on-site visits when needed, especially for hardware, infrastructure, and network tasks.
3. What areas do you serve?
We currently support clients in the Philippines. Support for Singapore is coming soon, and we plan to expand across Southeast Asia and globally in the future.
4. How do I request support or report an issue?
You can reach us via email at technoflix@tcflix.com or call us at +63 919 274 3706. You can also use our contact form.
5. Do you offer 24/7 technical support?
Yes, we provide 24/7 support for clients with active service agreements. For others, support is available during business hours or based on technician availability.
6. Can you support small businesses or startups?
Absolutely! We offer scalable and budget-friendly solutions tailored to the needs of startups and SMEs.
7. Is there a service agreement or SLA?
Yes, we offer a Service Level Agreement (SLA) for long-term engagements. It outlines service coverage, response times, and support levels.
8. What is included in your Managed IT Service Plans?
Our plans typically include monitoring, maintenance, security updates, backup solutions, helpdesk support, and on-site visits. Custom options are available.
9. How secure is your cybersecurity solution?
We use trusted tools and best practices including endpoint protection, firewalls, user access controls, and routine audits to secure your IT environment.
10. How do I get started?
Just visit our Contact Us page, fill out the form, and we’ll schedule a free consultation.