Effective Date: June 24, 2025
Website: https://tcflix.com
Who We Are
We are TechnoFlix IT Solutions, a professional IT services provider based in the Philippines. Our website address is: https://tcflix.com. For any privacy-related concerns, you may contact us at:
📧 Email: technoflix@tcflix.com
📞 Contact Numbers:
Philippines: +63 919 274 3706
Singapore: +65 9105 8674
🏢 Address: Project 4, Quezon City, Philippines
What Personal Data We Collect and Why
We collect and process personal data for the following purposes:
| Data Collected | Purpose |
|---|---|
| Name, email, phone (via contact forms) | To respond to inquiries and provide services |
| Comments | To engage with users and prevent spam |
| Technical info (IP, browser, cookies) | For performance, security, and analytics |
| Uploaded media (if allowed) | For user-submitted content |
| Login credentials (if registered) | To manage access and user profiles |
Under Republic Act 10173 (Data Privacy Act of 2012) and the EU GDPR, we collect only necessary data with your consent, for legitimate business interests, or to comply with legal obligations.
Comments
When visitors leave comments, we collect:
- The data shown in the comment form
- IP address and browser user agent (to prevent spam)
- An anonymized hash of your email address (for Gravatar profile integration)
Your comment and profile picture (if any) will be publicly visible after approval.
Media
If media uploads are enabled:
- Avoid uploading images with EXIF GPS location data.
- Visitors may extract location information from uploaded images.
Contact Forms
We use forms to allow you to request quotes or IT support. Data collected includes:
- Name, email, message content
We store this data for up to 12 months to assist with follow-ups. We do not use contact form data for marketing unless explicitly opted in.
Cookies
Cookies are small data files stored in your browser. We use:
- Comment cookies to remember your name and email (1 year)
- Login cookies for session management (2–14 days)
- Post edit cookies (1 day) to track content updates
- Analytics cookies for improving our site performance
You can manage or delete cookies through your browser settings.
Analytics
We may use services such as Google Analytics or server-based analytics to measure site usage. These tools may collect anonymized data. You can opt out via browser settings or tools like Google Analytics Opt-out.
Who We Share Your Data With
We do not sell or rent personal data.
However, we may share data with:
- Web hosting provider (Namecheap / EasyWP) for site delivery
- Analytics providers (e.g., Google)
- Spam detection services (e.g., Akismet or CleanTalk)
- Third-party form plugins (e.g., WPForms, Elementor Pro if used)
Each has its own privacy policy and complies with DPA/GDPR.
How Long We Retain Your Data
| Data Type | Retention Period |
|---|---|
| Comments | Indefinitely (unless deleted by user or admin) |
| Contact form entries | 12 months |
| Analytics data | 12–24 months |
| Registered user profiles | Until account is deleted |
| Media uploads | Until removed by admin/user |
What Rights You Have Over Your Data
You have the right to:
- Request a copy of your data
- Request correction or deletion
- Withdraw consent at any time
- File a complaint with the National Privacy Commission (NPC) in the Philippines or EU Data Protection Authority (if applicable)
Contact us at technoflix@tcflix.com to exercise your rights.
Where Your Data Is Sent
Data may be stored or processed:
- On our web host’s servers (may be outside the Philippines/EU)
- Through tools and services that comply with international privacy standards (e.g., Standard Contractual Clauses or equivalent)
How We Protect Your Data
We implement:
- SSL encryption (HTTPS)
- Secure login and password management
- Plugin updates and malware scans
- Access control for administrators
- Staff awareness of privacy obligations
Data Breach Procedures
In case of a breach, we will:
- Notify affected users and the NPC within 72 hours (as required)
- Investigate and resolve the issue
- Take corrective action to prevent recurrence
Third Parties We Receive Data From
We may receive limited data from:
- Google for website analytics
- Contact plugin providers (if integrated)
- Security plugins to assess threat sources
Automated Decision-Making and Profiling
We do not use automated decision-making or profiling based on personal data.
Industry Regulatory Disclosure Requirements
As an IT services provider in the Philippines, we comply with:
- Republic Act 10173 – Data Privacy Act
- National Privacy Commission (NPC) Guidelines
- General Data Protection Regulation (GDPR) for EU users
Contact Information
For privacy-related concerns or requests:
📧 Email: technoflix@tcflix.com
📞 Phone:
Philippines: +63 919 274 3706
Singapore: +65 9105 8674
🏢 Address: Project 4, Quezon City, Philippines